LSEG Supplier Frequently Asked Questions

Ariba is LSEG’s cloud-based tool that allows for Procure-to-Pay (P2P) transactions to occur between LSEG and its partners.  Ariba combines industry-leading cloud-based applications with the world’s largest Internet-based trading community:

• Every two minutes a business joins the Ariba network
• Nearly 2 million right now
• Doing business in approximately 190 countries around the world
• Proven process expertise
• Community-shared best practices
• Integration with SAP - Ariba is an SAP company

You can access Ariba (Internet Explorer 9 or above is recommended for accessing Ariba).

Implementing SAP Ariba is part of our effort to continuously improve our operational efficiencies. SAP Ariba integrates purchasing processes from requisition to invoice payment into a one-stop-shop:

• The tool facilitates approval workflow processing which simplifies our PO and invoice approval processes.
• Documents from requisitions, to purchase orders to invoices are linked together electronically and shared between suppliers and Refinitiv over the Ariba platform streamlining our internal processes.
• As a result of these processes, we expect improvements to invoice payment times.

If the transactions require a purchase order, or if the suppliers are hosting purchasing catalogue for us, then they will need to be on the Ariba Network. Once a supplier has been on-boarded they can register for the no-fee Ariba Light Account offering.  Ariba is the typical mode of payment for most countries where Refinitiv operates unless otherwise denoted.

For a list of countries where Ariba is used, please see below:

If you have questions on whether this is the right tool for you, contact your Refinitiv Sourcing Resource or your Refinitiv Business Partner.

For non-Ariba countries, to submit invoices, go to https://www.lseg.com/en/supplier-portal/transacting-without-ariba.

Yes, it is a nominal fee for a Full Enablement Account. If you have a Light Enablement Account, no fees will be collected. Both types of accounts will allow you to receive POs and send invoices. The Light Enablement Account, however, has limited functionality and support. For more details on the fees, please click on https://www.ariba.com/ariba-network/ariba-network-for-suppliers/subscriptions-and-pricing.

You will receive an email from Ariba Administration (no-reply@ansmtp.ariba.com) with instructions on how to complete the Supplier Profile Questionnaire. Go to  https://www.lseg.com/en/supplier-portal/supplier-onboarding and click on “How to Complete the Supplier Profile Questionnaire [PDF]” for instructions on how to register.

You can also go directly to https://supplier.ariba.com to register. Click on “Register Now” to register. Once you have registered, please ensure that you complete the Supplier Profile Questionnaire (SPQ) by completing the following steps: 

1. Enter your Ariba login details.
2. Click on Company Settings - you can find this on the right-hand corner.
3. Select company profile under Company Settings.
4. Click on Customer Requested tab.
5. Under customer list, find and click on "Thomson Reuters".
6. A form will open. Start by filling out the mandatory fields denoted with an asterisk (*)

You will also be required to enter your company's tax and banking details.

You will continue to utilize your current Refinitiv profile. We will make updates internally to extend your supplier profile to LSEG's operating entities (where applicable).

Please ensure that the associated LSEG entity names and processing locations are updated in your system to ensure that future invoices are paid on time.

In countries that permit e-invoicing, click "Click Invoice" on the displayed PO. Once you have created the invoice, the status of the PO in Ariba will change to "Invoiced" (Note: This will show "Sent" in your outbox).

Where Refinitiv does not permit e-invoicing, if you click "Create Invoice", you will receive the following message: "This customer does not accept this invoice based on its identified country of origin." In this situation, please send your invoice with the associated PO number & PO line number(s) to the bill to address stated on the PO.