FAQs - Frequently Asked Questions
About Academy
LSEG Academy is the global learning function of the London Stock Exchange Group, designed to empower customers, partners, and academic institutions with world-class education for the financial industry. With a presence across all major time zones and a team of 20 learning professionals, the Academy delivers scalable, high-impact training through on-demand videos, webinars , certification programmes, and curated learning pathways.
As a cornerstone of LSEG’s digital strategy, the Academy supports thousands of learners every year, helping them build proficiency across LSEG’s products and solutions, including LSEG Workspace, LSEG World-Check One, Datascope Select, and real-time data services among others.
Whether you're a financial professional seeking deeper insights, a student preparing for the workforce, or an organisation aiming to upskill teams, LSEG Academy offers a personalised, intuitive learning experience. Its upgraded Learning Centre features streamlined access to certifications and training records, enhanced usability, and dynamic content recommendations.
From decoding stablecoin regulations to exploring AI in commodities trading, LSEG Academy delivers timely, expert-led content that reflects the evolving landscape of global finance. With a commitment to excellence and innovation, the Academy continues to shape the future of financial learning.
To begin learning, visit the LSEG Learning Centre homepage or explore options from the top menu.
Help with classes
How do I enrol in a class?
Navigate to the menu bar at the top of this page and select Catalogue , then select your preferred type of training. Use the available filters and keyword search to find the training you are interested in. Once you’ve selected a course, choose a date from the dropdown and click 'Enrol'. If prompted, sign in to complete your enrolment.
How do I sign into the Learning Centre?
Use our friendly guide to help you with signing into LSEG Learning Centre: step-by-step guide (PDF).
I am having issues enrolling in a class
The most frequent issue comes from attempting to register with a public email domain (e.g. Gmail, Hotmail, Yahoo). You must use a professional or student email address to enrol. If you use a public email domain for business purposes, and for any other enrolment-related issues, please contact training@lseg.com.
How do I cancel my class registration?
You can email training@lseg.com with the name and date of the class you wish to cancel.
Can I transfer my enrolment to another session?
Yes, just let us know which session you would like to transfer your enrolment from and to, and we’ll handle it for you. Contact training@lseg.com.
What are the technical requirements for attending a virtual class?
There are no technical requirements; however, we recommend joining the session using the email address you registered with to ensure your attendance is properly recorded. For best viewing experience, it's also advisable to use a laptop or desktop computer.
Is there a waitlist if a class is full?
Webex sessions have a maximum capacity of 1,000 attendees. Once full, no additional participants can join. Microsoft Teams sessions accommodate up to 10,000 attendees. Late joiners will still be able to view the presentation and listen in, but won’t have access to chat or microphone controls (i.e. they cannot unmute themselves or participate in the discussion).
I didn’t receive a calendar invite for my class, what should I do?
First, check your junk or spam folder. If it’s not there, your firm’s security settings may have blocked the email. Please contact your IT team. You can also request a copy of the invite by emailing training@lseg.com.
I’m logged into a class, but it hasn’t started
Please contact training@lseg.com and we’ll contact the instructor on your behalf.
Can I request a recording or presentation slides from a class I attended?
Not all classes are recorded, but similar courses may be available in our video learning catalogue.
Our Market Intelligence webinars are typically recorded and shared via email after the session. You can also access previously recorded webinars directly through the learning catalogue: LSEG Learning Catalogue.
How do I update my name or email on my attendance certificate?
Email training@lseg.com with the class name, date, and your preferred details.
Can I request an attendance certificate?
Yes. You have a few options:
- Certificates are automatically sent to the email address used during enrolment.
- You can access all your certificates via the Certificates tab on your dashboard: LSEG Learning Centre Dashboard.
- If you still need help, email training@lseg.com with the class name and date.
What classes will (or will not) be re-run in the following month?
Our beginner level onboarding training classes run regularly throughout the month. Specialised, market-themed topics may run only once. You can access the recordings on our catalogue: LSEG Learning Catalogue.
Help with videos
How do I access On Demand training videos?
Navigate to the menu bar at the top of this page and select Catalogue , then select Video Courses. Use the available filters and keyword search to find the training you are interested in. Once you’ve selected a course, choose a date from the dropdown and click 'Enrol'. If prompted, sign in to complete your enrolment.
I need help with an On Demand video
Email training@lseg.com with the video name and link (if available), and we’ll assist you.
Can I provide feedback on a video?
Yes, at the end of every video, you’ll be invited to submit feedback via a five-star rating and optional comments. We welcome your input and regularly review feedback to help improve our courses.
Help with certification
How many times can I take a product certification exam?
You are allowed two attempts. If you have any questions, please email us at training@lseg.com.
Where can I find more information about your certifications?
Each certification overview page contains factsheets, FAQ documents, and sample questions to help you prepare: Certificate of Completion | LSEG Learning Centre.
What is the validity period of a certification?
LSEG Academy certifications do not have an expiry date.
Can I retake the certification exam after passing it?
Yes, you may retake the certification exam after passing if you have a second attempt available. If you don’t pass during the retake, the system will still retain your original score.
Are there any prerequisites before I can take a certification exam?
Our certifications require you to complete a set number of learning modules before attempting to take a certification exam.
Can I enrol in multiple certifications at once?
Yes, you are welcome to enrol to multiple certifications at once.
Are certifications available in different languages?
At the moment, all certifications are available in English only.
What happens if I miss my scheduled certification exam?
No worries, LSEG certification exams don’t have a fixed deadline.
Can I appeal a failed certification result?
Yes, if you believe your certification result needs reviewing, get in touch with our training support team at training@lseg.com and we will try to help.
Other queries
Is LSEG training free of charge?
Yes, all training is free of charge. You’ll need a corporate or student email address to access our training.
How do I request a 1:1 training session?
You can email training@lseg.com with details of the training you require.
We’ll recommend a course that aligns with your needs or advise on the next steps and alternatives if no match is available.
How do I unsubscribe from LSEG emails?
Visit the LSEG Preference Centre to manage your email preferences.
How can I subscribe to receive class schedules by email?
You can opt in via the LSEG Preference Centre.
I forgot my product password and can’t log in
Use the “Forgotten password” option on the product login screen. If needed, raise a support ticket on our support site: LSEG Support.
I have a question about a product I’m using
Please visit our main support page: LSEG Help & Support.
Contact us
Can't find an answer? email us training@lseg.com
