Attracting, developing and retaining the skills we need to deliver on our strategy is a key imperative for the Group. We continue to work on bringing together our growing company and supporting our employees’ development in an environment built on core values of partnership, integrity, innovation and excellence.

Our Culture

Culture continues to be a key strategic focus for the Group. We aim to develop and embed a unified culture across our businesses, supporting our vision: ‘To become the leading global financial markets infrastructure group’. The the CEO and Executive Committee (ExCo) continue to develop a culture of collaboration, innovation, feedback, learning and inclusion.

In 2019 we developed a Culture Dashboard to measure and assess our culture and ensure full alignment to the Group’s values and behaviours. The Dashboard provides our Board and ExCo with a quantitative way to measure and assess progress over time, using data gathered from our ‘Have Your Say’ employee engagement survey and other sources. The Dashboard focuses on five key areas.

The table below shows our performance against one of the indicators from each area from the Group Culture Dashboard:

Focus area Indicator 2019 2018 2017
Recruitment & On-Boarding % of new joiners who understand LSEG's values 99% 97% NA1
Performance & Development Hours spent on training 74,770 63,150 41,675
Talent & Mobility % of roles filled internally 25% 23% 14%
Diversity & Inclusion % of respondents that agree people from all backgrounds feel welcome 84% 81% NA1
Leavers % of leavers that cited work-life balance as primary reason for leaving 7% 5% NA1

1. Survey data from 2017 not available


We value diversity as a driver for development and innovation. Our operations span the globe, with offices in Australia, Canada, France, Hong Kong, India, Italy, Japan, Malaysia, Romania, Sri Lanka, the UK and the US. We have employees of 80 different nationalities, reflecting both the international scale of our business and the diversity of our customer base. Five nationalities are represented on our Executive Committee.

We became part of the first list of participating firms for the HM Treasury’s Women in Finance Charter, as part of an increased focus on diversity and inclusion across the Group. By 2020, we aim to achieve a stretch target of 40% female representation for senior management and our overall staff numbers.

2019 Group statistics1 2



Employees by region



United Kingdom



Sri Lanka






United States of America





















1 Figures as of year end 31 December 2019

2 Due to rounding, the total may not correspond with the sum of the separate figures

Human Rights

LSEG respects and seeks to adhere to the UN Guiding Principles on Business and Human Rights, together with the International Labour Organization Conventions and Recommendations within our working environment in each location where we operate. The Group strongly supports these conventions which aim to abolish forced labour and child labour and promote freedom of association and equality. Human rights considerations are also included in our Supplier Code of Conduct and Group Corporate Sustainability Policy. Our risk assessment and research in 2019 has once again indicated that LSEG operates in an industry where the risk of modern slavery and human trafficking is inherently low. However, we operate as a global business and therefore recognise the risks of partnering with a varied spectrum of global suppliers and of slavery occurring deeper in those complex supply chains.

The Group has a zero-tolerance approach to modern slavery. Some of the key actions taken in 2019 were:

- Refreshed risk assessment on our current supplier base to identify the highest risk suppliers from a slavery perspective which has confirmed majority of our relevant supplier spend is with suppliers in in our lowest slavery risk tier. Our procedures and anti-slavery approaches continue to be appropriate and proportionate
- Following from the 2018 Modern Slavery Act Statement and analysis we obtained agreement to our enhanced Supplier Code of Conduct from a number of higher risk suppliers, with the majority of our current relevant supplier base having now accepted our Supplier Code of Conduct
- Having identified a small number of suppliers’ risk to be in our highest tier risk category, we have established an action to ensure that such identified suppliers agree to our Supplier Code of Conduct in 2020.

The most recent version of our modern slavery statement can be found at: